We figure out howyour business runs,and fix the partsthat don’t.
00Overview
RMG Operations helps small business owners and their teams solve operational problems, start to finish.
We run the analysis, design the solution, then handle the full build and implementation. More than a set of recommendations, the business gets a working system it fully owns, built around the people who use it.
01What we fix
Four things decide how a business runs, and how much it can take on.
Where they’re solid, the business hums.
Where they’re strained, we come in.
WHAT IT MEANS
WHAT IT LOOKS LIKE
- Consistency
The routine work comes out right every time, without riding on anyone’s memory or follow-through. We encode the steps and automate the repetitive parts, so the process itself keeps the standard.
A sales process that runs on memory and manual entry becomes a CRM pipeline that updates itself.
- Coordination
Work and information move between tools, steps, and people without anyone ferrying them. We connect the pieces, so work passes from one to the next on its own.
Tools that only connected through a person now hand work straight to each other.
- Visibility
When you need to know where things stand, you know exactly where to look and can trust what you find. We centralize your data, so staying informed stops being its own task.
Information scattered across tools and spreadsheets gets centralized into one platform.
- Capacity
The important work can be done by more than the one or two people who do it best, so nothing waits on them. We break it down, document it, and build what the team needs to run it.
A process only the founder can do gets documented and built into a tool anyone on the team can run.
02How we work
Your project, start to finish
Four stages, one engagement. So you’re never the one holding it together in the middle.
Analyze
You get a partner and a plan: what to fix and what it needs to run.
Design
You see the whole system on paper, shaped around the people who will use it.
Build
You focus on your business while we put the system together.
Implement
Your team runs the system while we refine it, until they can run it without us.
On every project
- A clear start and end.
- A fixed price, billed as the work is delivered.
- You approve each stage before the next begins.
- You own the result: the code, the accounts, the documentation.
03Recent work
Our clients
Case 01 · Boutique travel agency
The situation
Every proposal was hand-built: a bespoke itinerary shaped to each client, drawing on knowledge only the founder had. Each one put hours between an inquiry and a sale.
The system
A full proposal and itinerary studio. A structured, living library holds everything the agency offers, with a built-in AI assistant to help draft each proposal.
The result
4 hrs → 30 min
Now anyone on the team can take an inquiry to a finished proposal, the same day it lands.
Case 02 · Keynote speaker and author
The situation
The practice had grown into a team, but the systems hadn’t; no one could see the full picture. The missing pieces kept landing on the speaker, pulling her from the creative work only she could do.
The system
A custom “digital chief of staff” running the full speaking practice: prospect pipeline, engagement logistics, post-event follow-through, and CRM.
The result
It runs without her.
Anything that needs attention surfaces to the team on its own; nothing pulls her away from her clients.
Case 03 · Corporate wellness company
The situation
Staffing swung from 20 to 100 people month to month at varying rates. Payroll was a full-day task, pieced together from staff-submitted invoices and the company’s own records.
The system
A payroll and reporting system that connected what existed and built what didn’t. Hours flow in from the event bookings and the training schedule; new platforms capture the rest.
The result
Full day → one hour
Staff find it easier than ever to submit and track their hours, and the owner reviews payroll instead of building it.
Client names and demos available on request
04Why RMG?
What we do differently
The answer is determined by the problem.
Much of the help available to a growing business is organized around a specific solution: an AI shop builds AI, a developer builds software. Choosing who to hire can mean first committing to an answer. RMG starts with the problem and determines the right solution for your business.
Shaped around the people who run it.
A system customized for your team is only the beginning. The real work is after it’s live: your team runs the system while we keep refining it against real use, so it fits and it lasts.
Built to be owned.
The client owns the result: the system, the code, the accounts, and the documentation to run it. Nothing depends on RMG to keep running.
The capability without the hire.
Businesses get operations leadership pointed at one problem, without creating a role to get it. When the outcome is delivered, the engagement ends; there’s no seat to fund afterward.
05About
Ryan Morales Green
Founder · he/him
Ryan Morales Green is an operations professional and entrepreneur based in New York City. His career spans multiple disciplines and a variety of industries. The throughline is people.
He moved to New York to pursue a professional career in musical theatre and spent a decade performing on stages around the world. Within those years he started his first business as a nutrition and fitness coach, served two years as an elected delegate for the Actors’ Equity Association, and founded the Latiné Musical Theatre Lab, a home for Latiné musical theatre writers, where he was Producing Artistic Director for the entirety of its two-and-a-half-year run.
Since the Lab’s closing, Ryan has supported the formation and operations of companies and personal brands across industries. He founded AdaptArts LLC, which adapts Broadway musicals into bilingual Spanish and English versions performed by kids. In 2026, he formalized this work as RMG Operations, where he designs and implements the internal tools, systems, and processes small businesses run on.
Outside of his work in business and the arts, Ryan teaches Brazilian Jiu Jitsu in New York City and trains in Muay Thai, Jeet Kune Do, Kali, and MMA. RMG Operations is a queer, Latin-owned business and an NGLCC Certified Supplier.
Memberships
National LGBT Chamber of Commerce (NGLCC), NYC Hispanic Chamber of Commerce, Manhattan Chamber of Commerce, Greater New York Chamber of Commerce